Frequently Asked Questions (FAQs)

General Questions

  • Which areas do you cover?

    We provide services across Kent, London, and the Home Counties, including

    areas like Canterbury, Maidstone, Tunbridge Wells, Central London, Surrey, Essex,

    and Hertfordshire.

  • Are your engineers qualified and insured?

    Yes, all our engineers are fully qualified, accredited, DBS-checked, and insured,

    giving you complete peace of mind.

  • Do you offer free quotes?

    Absolutely! We provide free, no-obligation site surveys and quotations tailored to

    your specific requirements.

  • Which brands do you work with?

    We work with trusted manufacturers like Daikin, Mitsubishi Electric, Fujitsu,

    Toshiba, and LG, among others.

  • Can I cancel or modify my booking?

    Cancellation and modification policies vary by boat owner. Be sure to review the specific terms on the listing before booking.

Air Conditioning

  • How often should I service my air conditioning system?How often should I service my air conditioning system?

    We recommend servicing your system at least once a year to maintain optimal

    performance, efficiency, and warranty compliance.

  • Can you install air conditioning in an existing home?

    Yes, we can install air conditioning in both new and existing homes, with minimal

    disruption to your property.

  • How long does an installation take?

    Most residential installations are completed in 1-2 days, while larger commercial

    projects may take longer depending on the size and complexity.

  • What type of air conditioning system is best for my property?

    It depends on your space, usage needs, and budget. We offer wall-mounted, ducted, multi-split, and VRF/VRV systems and will recommend the most suitable option during your consultation.

  • What should I do if my system stops working?

    Contact our team immediately. We offer fast repairs and a 24/7 emergency call-out service for urgent issues.

Ventilation Systems

  • What is an MVHR system and how does it work?

    An MVHR (Mechanical Ventilation with Heat Recovery) system extracts stale air and supplies fresh air, recovering heat from the outgoing air to warm the incoming

    air, improving energy efficiency and air quality.

  • Can you install ventilation systems in existing buildings?

    Yes, we provide ventilation installations for both new builds and retrofit projects.

  • How often should ventilation systems be serviced?

    Generally, once a year. Regular maintenance ensures optimal operation, better air quality, and system longevity.

  • Do ventilation systems help reduce condensation and mould?

    Absolutely. Proper ventilation controls indoor humidity levels, preventing condensation and mould growth.

Maintenance and Repairs

  • What’s included in a maintenance service?

    Our maintenance service includes system inspections, cleaning of filters and coils,

    refrigerant level checks, operational testing, and a detailed service report.

  • What happens if my system needs a repair during maintenance?

    If we identify any issues during your service, we'll explain the problem clearly and

    provide a competitive quote for repairs.

  • Do you offer maintenance packages for commercial clients?

    Yes, we offer tailored maintenance packages for businesses, ensuring compliance, efficiency, and reduced downtime.

  • How quickly can you respond to emergency breakdowns?

    We offer a 24/7 emergency call-out service. In most cases, we aim to respond within hours, depending on your location.

Still Have Questions?

If you didn't find the answer you're looking for, our friendly team is here to help! Feel free to contact us directly, and we'll be happy to assist.